Digital banking group Fidor has partnered with banking technology provider Finn AI to launch a new AI-powered chatbot for banks.
The chatbot will include deep machine-learning capabilities and natural language understanding.
The technology is part of Fidor’s strategy to accelerate the adoption of AI, machine learning and robotisation in banking when relevant to the customer.
Matthias Kröner, founder and CEO at Fidor (pictured above), said: “The expansion of our platform today reinforces our strong belief in chatbots as a new way to interact with customers.
“AI and machine learning are opening up a whole new world creating real bot/customer discussions that continuously improve.
“As customer expectations are constantly evolving, it’s crucial for banks to stay ahead of the digital curve and adopt technology processes that respond to customer needs.”
Jake Tyler, CEO at Finn AI, added: “Our conversational AI platform is designed exclusively for banks.
“By working closely with financial institutions around the world, Finn AI has been able to build an impressive and proprietary platform that will perfectly serve Fidor Solutions customers.”
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