She will be responsible for building on Shawbrook’s existing relationships with network and mortgage club partners, as well as delivering mortgage services to its broker community and expanding its existing distribution.

Caroline has spent the last 15 years in the banking sector and, prior to this role, was head of key accounts at Metro Bank, having previously held the position of head of direct mortgages at the challenger bank. 

While at Metro Bank, Caroline managed a BDM team, oversaw the broker helpdesk and undertook other aspects, such as marketing and intermediary oversight.

“Shawbrook really cares and values the relationships it has with the broker community,” said Caroline.

“[Its] mantra ‘proudly different’ resonates with me, as [its] ambitious plans for growth are centred around how best [it] can deliver something special for [its] customers and brokers. 

“Whether that be through [its] later life lending products or its first and second charge plans. 

“If you are going to join anywhere, why not join one of the best.”

Jeremy Law, managing director of residential mortgages at Shawbrook Bank, added: “With the specialist market continuing to evolve and becoming increasingly important to customers underserved by current mortgage lenders, it’s essential that we recruit talented people, such as Caroline, who will widen the distribution of Shawbrook’s products. 

“We are extremely fortunate to have such an experienced person as Caroline joining us, and I look forward to welcoming her to the business.”