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Digital banking customers keep closer eye on finances

Tom Belger | 15:53 Monday 7th August 2017

More than two-thirds (69%) of adults check their accounts using online or mobile banking at least once a week, according to new research.

The survey by Santander has also found that one in five adults using paper statements hadn't checked them in the past three months.

One in five UK adults use online or mobile banking services to check their balance or look at what they had been spending once a day or more.

Santander reported that 76% of digital banking users aged between 18 to 34 checked their statements at least once a week, while 68% of 35- to 54-year-olds did the same.

“Our research shows that digital banking services are enabling people to keep a closer eye on their money in a way that suits their lifestyle,” said Michelle Kent, digital director at Santander.

“And it provides a safe store of historic statements and documents that can be viewed or printed if needed.”

Michelle went on to add: “The ease and convenience of online and mobile banking has been embraced by people in the UK across all age groups.

“However, we do realise that online is not for everybody and we offer many ways for customers to keep on top of their money – we're here to help if they need to speak to us.”

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