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UTB launches facial recognition verification for mortgage customers

Theo Osborn | 14:00 Wednesday 11th September 2019

United Trust Bank (UTB) has launched an electronic facial recognition verification service in partnership with Nivo Solutions for mortgage customers.

The service has been launched through Nivo, a smartphone messaging platform, and will take UTB customers 90 seconds to complete.

Customers ID’s are verified by comparing their face to a nominated document, such as a passport, driving licence or national ID card.

It, therefore, removes the previous requirement for certified ID and mitigates potential fraud by eliminating human error associated with hard-copy documents.

Buster Tolfree, commercial director of mortgages at UTB (pictured above), said: “Brokers and customers are already experiencing the time- and money-saving benefits of the cutting-edge solution.

“We enjoy working with leading technology providers such as Nivo as we seek to make applying for a UTB mortgage as simple and straightforward as possible for brokers and borrowers.”

Matthew Elliott, chief development officer at NivoHub, added: “UTB has shown a real drive to innovate.

“We’re proud to be helping them to deliver a leading mobile experience that reduces fraud and effort, and boosts customer satisfaction.”

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