TSB has announced the launch of what it claims is the UK’s first fraud refund guarantee, which will protect its 5.2 million customers against all types of transactional fraud losses.
The guarantee will protect customers if they are an innocent victim of fraud.
This will include those who have had unauthorised transactions on their accounts and those who have been tricked into authorising payments.
Richard Meddings, executive chairman at TSB, said: “The vast majority of fraud claims across UK banking are from innocent victims of fraud, who have been targeted by criminals and organised gangs.
“However, all too often these customers must fight to be refunded and are not treated as victims of crime.
“We want to provide peace of mind to our customers, that’s why we’re proud to announce the TSB fraud refund guarantee.
“If a TSB customer innocently suffers a fraud loss on their account after being targeted by a criminal, we’ll cover it.”
SIGN UP TO OUR NEWSLETTER TO RECEIVE MORE NEWS LIKE THIS STORY
Triodos Bank creates new UK subsidiary company
Triodos Bank UK has been granted a UK banking licence to operate as a subsidiary company...
Al Rayan names new chief financial officer
Al Rayan Bank has appointed Amir Firdaus (pictured above) as its chief financial officer (CFO)...
NatWest launches biometric feature for business payments
NatWest has announced the launch of a new biometric approval feature for all business payments...
Hinckley & Rugby increases LTI multiplier
Hinckley & Rugby Building Society has increased its loan to income (LTI) multiplier across its residential range for applications up to 80% LTV...
Nationwide partners with seven fintechs to support financially squeezed
Nationwide Building Society has selected seven fintech companies to create apps that will increase financial capability...
Metro Bank to open first store in Liverpool
Metro Bank is set to open a new store in Liverpool on Paradise Street...
Investec removes SVR from all new fixed rate mortgages
Investec Private Bank has removed the standard variable rate (SVR) on its two-, three-, four-, five- and 10-year fixed rate product range for all new clients...
Mid-size automotive manufacturers miss out on £25bn in revenues
UK mid-sized automotive manufacturers could be missing out on £25bn in revenues as a result of insufficient access to funding, according to research from Wyelands Bank...
Leek United hires new finance director
Leek United Building Society has named Rob Broadbent (pictured above) as its new finance director...
Handelsbanken posts 7% lending surge
Handelsbanken has revealed in its latest quarterly results that its UK lending increased by 7% to £21.1bn in Q1 2019 compared with the same period last year...
Al Rayan Bank expands Birmingham headquarters
Al Rayan Bank has expanded its operational headquarters in Edgbaston, Birmingham...