Yorkshire Building Society has successfully deployed the nCino bank operating system.
The cloud banking platform will allow the building society’s commercial lending team to improve value for its customers by delivering a better service with more efficiency.
The operating system will provide employees of the society with a modern, cloud-based system to make faster decisions and offer funding at a greater speed.
“Our focus on enhancing the customer experience led us to evaluate our technology and determine where we could make smart and strategic improvements,” said Phil Green, head of commercial lending and social housing at Yorkshire Building Society.
“We invested in the nCino bank operating system because it helps automate tasks that were previously paper-based and manual, allowing colleagues more time to deliver differentiated and personalised service.
“The intuitive and easy-to-use technology is effectively changing their roles for the better by providing opportunities to interact more meaningfully with customers.
“This will have a direct positive impact on our business operations and help drive our next phase of growth.”
Pullen Daniel, co-founder and managing director, Europe at nCino, added: “It’s always exciting to work with progressive financial institutions like Yorkshire Building Society, who are looking at growth and efficiency and understand technology’s role in achieving those goals and managing risk.
“Through a collaborative effort, we were able to quickly implement nCino, and Yorkshire Building Society’s commercial lending team now has the modern tools it needs to grow its business while delivering a high-quality experience for its customers.”
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