Tesco Bank has added a new feature to its mobile app to help customers who lose or have their credit card stolen.
The ‘block/unblock’ feature will help the 300,000 Tesco Bank customers who reported their card lost or stolen last year.
Customers will now be able to use the app to block their card and ensure that it cannot be used further, while keeping their account active.
If a customer subsequently finds their card, they will be able to easily unblock it via the app or cancel their card completely and order a replacement if required.
Grant Bourbousson, digital director at Tesco Bank, said it wanted to make banking as easy as possible for customers.
“Millions of credit card customers across the UK contact their bank each year to report a lost card, only to find it again.
“By allowing our credit card customers to block their card with just the tap of a button on their phone, this new feature takes the hassle and stress out of those occasions when you think you’ve lost your card, only to find it a little later.
“It is just another example of the innovative new features we are delivering to help customers manage their money using our mobile banking app.”
The Tesco mobile banking app also offers:
• balance peek, which enables customers to view the balance on their selected accounts quickly and easily, without having to go through the full login process
• fingerprint login with Touch ID and Android fingerprint
• the ability for credit card customers to manage their credit limit
• the ability for customers to set up, edit or cancel their direct debit payment to their credit card
• a calendar which enables current account customers to see how their spending changes month to month
• an unauthorised overdraft alert feature to help current account customers avoid account fees.
Metro Bank expands commercial team with new director
Metro Bank has announced the appointment of Roger Fenwick (pictured above) as director of specialist sectors for its commercial business...
Metro Bank confirms director of commercial real estate departure
Metro Bank has confirmed that its director of commercial real estate Andy Hallett has stepped down from his position...
Hampshire Trust Bank appoints new chairman
Hampshire Trust Bank has announced the appointment of Robert Sharpe as its new chairman, subject to regulatory approval...
Five banking events to attend by the end of 2017
The specialist banking sector has a whole host of events offering opportunities for education, networking and personal development...
Paragon to expand reach after reorganisation
Paragon Bank is focusing on expanding its reach and offering an enhanced proposition following its reorganisation last month...
OakNorth secures £154m investment
OakNorth is looking to take its proposition global after securing a £154m investment as it aims to lend a further £1.5bn to UK businesses in 2018...
Aldermore confirms takeover talks with FirstRand
The board of FirstRand Limited has confirmed that it has made an approach to acquire the entire issued and to be issued share capital of Aldermore...
Gatehouse Bank appoints interim CRO
Gatehouse Bank has appointed a new interim chief risk officer (CRO)...
Tesco Bank launches current account in NI
Tesco Bank has launched its current account in Northern Ireland after researching customer attitudes towards banks in the region...