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Tesco Bank app offers extra help to customers with lost or stolen cards

Tom Belger | 7:02 Wednesday 9th August 2017

Tesco Bank has added a new feature to its mobile app to help customers who lose or have their credit card stolen.

The ‘block/unblock’ feature will help the 300,000 Tesco Bank customers who reported their card lost or stolen last year.

Customers will now be able to use the app to block their card and ensure that it cannot be used further, while keeping their account active.

If a customer subsequently finds their card, they will be able to easily unblock it via the app or cancel their card completely and order a replacement if required.

Grant Bourbousson, digital director at Tesco Bank, said it wanted to make banking as easy as possible for customers.

“Millions of credit card customers across the UK contact their bank each year to report a lost card, only to find it again.

“By allowing our credit card customers to block their card with just the tap of a button on their phone, this new feature takes the hassle and stress out of those occasions when you think you’ve lost your card, only to find it a little later.

“It is just another example of the innovative new features we are delivering to help customers manage their money using our mobile banking app.”

 

The Tesco mobile banking app also offers:

• balance peek, which enables customers to view the balance on their selected accounts quickly and easily, without having to go through the full login process
• fingerprint login with Touch ID and Android fingerprint
• the ability for credit card customers to manage their credit limit
• the ability for customers to set up, edit or cancel their direct debit payment to their credit card
• a calendar which enables current account customers to see how their spending changes month to month
• an unauthorised overdraft alert feature to help current account customers avoid account fees.

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