Cambridge & Counties Bank has won an award for excellence in customer service in the East Midlands Chamber Business Awards – Leicestershire.
The bank – which launched in 2012 and has increased its team from 12 to more than 130 – has continuously measured its customer satisfaction levels.
In an annual survey of its customers in 2016, the company reported an overall satisfaction score of 99%.
Rachel Curtis-Bowen, chief customer officer at Cambridge & Counties, said: “We know that we deliver an industry-leading example of excellent customer service and this award recognises our staff's efforts in achieving this.
“We continue to review and improve the journey our customers take throughout their relationship with us, empowering employees who manage those relationships to identify opportunities to delight.
“Any business would be proud to win an award such as this.
“For a bank to do so – in a sector which often struggles with customer service – is a significant achievement and one we are very proud of.”
Pictured above: (left to right) Mike Kirsopp and Rachel Curtis-Bowen of Cambridge & Counties and Richard Clay, head of sales at award sponsor East Midlands Trains
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