Cambridge & Counties Bank has won an award for excellence in customer service in the East Midlands Chamber Business Awards – Leicestershire.
The bank – which launched in 2012 and has increased its team from 12 to more than 130 – has continuously measured its customer satisfaction levels.
In an annual survey of its customers in 2016, the company reported an overall satisfaction score of 99%.
Rachel Curtis-Bowen, chief customer officer at Cambridge & Counties, said: “We know that we deliver an industry-leading example of excellent customer service and this award recognises our staff’s efforts in achieving this.
“We continue to review and improve the journey our customers take throughout their relationship with us, empowering employees who manage those relationships to identify opportunities to delight.
“Any business would be proud to win an award such as this.
“For a bank to do so – in a sector which often struggles with customer service – is a significant achievement and one we are very proud of.”
Pictured above: (left to right) Mike Kirsopp and Rachel Curtis-Bowen of Cambridge & Counties and Richard Clay, head of sales at award sponsor East Midlands Trains
SIGN UP TO OUR NEWSLETTER TO RECEIVE MORE NEWS LIKE THIS STORY
TSB names new general counsel
TSB has announced that Lorna Curry (pictured above) will become its new general counsel in January 2018.
Why business owners need to know about Help to Grow
Last week, I read with interest some new research from the Institute of Directors’ start-up network (the IoD99) which revealed that UK entrepreneurs are feeling confident about growing and developing their businesses in 2018, despite challenges posed by Brexit and new regulatory requirements.
Metro reveals new director of commercial real estate
Metro Bank has announced Gabrielle Berring will join the challenger bank as its new director of commercial real estate on 2nd January 2018.
Aldermore names new chairman
Aldermore Group PLC has announced that Pat Butler will become its new chairman.
Have banks changed their behaviour since the financial crisis?
A quarter of UK SMEs (24%) believe that banks have failed to change their behaviour since the global financial crisis in 2008, according to a new study.
Revolut introduces cryptocurrency feature
Revolut has added a new feature to its mobile app which allows customers to buy and exchange three major cryptocurrencies.
Secure Trust Bank partners with Complete FS
Secure Trust Bank has been added to the Complete FS lending panel.
FCA publishes new rules for current account providers
The FCA has published final rules which will require providers of personal and business current accounts to publish information that will help customers to compare the service they could receive.
Will there be a rise in UK ‘drive-thru’ banks?
Just over half of finance professionals have said they expect to see an increase in ‘drive-thru’ banks, according to a survey conducted by Specialist Banking.
Swedish mobile banking start-up secures new funding
Swedish mobile banking start-up firm Plexian has completed its secondary public offering.