Cambridge & Counties Bank has won an award for excellence in customer service in the East Midlands Chamber Business Awards – Leicestershire.
The bank – which launched in 2012 and has increased its team from 12 to more than 130 – has continuously measured its customer satisfaction levels.
In an annual survey of its customers in 2016, the company reported an overall satisfaction score of 99%.
Rachel Curtis-Bowen, chief customer officer at Cambridge & Counties, said: “We know that we deliver an industry-leading example of excellent customer service and this award recognises our staff’s efforts in achieving this.
“We continue to review and improve the journey our customers take throughout their relationship with us, empowering employees who manage those relationships to identify opportunities to delight.
“Any business would be proud to win an award such as this.
“For a bank to do so – in a sector which often struggles with customer service – is a significant achievement and one we are very proud of.”
Pictured above: (left to right) Mike Kirsopp and Rachel Curtis-Bowen of Cambridge & Counties and Richard Clay, head of sales at award sponsor East Midlands Trains
Metro Bank expands commercial team with new director
Metro Bank has announced the appointment of Roger Fenwick (pictured above) as director of specialist sectors for its commercial business...
Metro Bank confirms director of commercial real estate departure
Metro Bank has confirmed that its director of commercial real estate Andy Hallett has stepped down from his position...
Hampshire Trust Bank appoints new chairman
Hampshire Trust Bank has announced the appointment of Robert Sharpe as its new chairman, subject to regulatory approval...
Five banking events to attend by the end of 2017
The specialist banking sector has a whole host of events offering opportunities for education, networking and personal development...
Paragon to expand reach after reorganisation
Paragon Bank is focusing on expanding its reach and offering an enhanced proposition following its reorganisation last month...
OakNorth secures £154m investment
OakNorth is looking to take its proposition global after securing a £154m investment as it aims to lend a further £1.5bn to UK businesses in 2018...
Aldermore confirms takeover talks with FirstRand
The board of FirstRand Limited has confirmed that it has made an approach to acquire the entire issued and to be issued share capital of Aldermore...
Gatehouse Bank appoints interim CRO
Gatehouse Bank has appointed a new interim chief risk officer (CRO)...
Tesco Bank launches current account in NI
Tesco Bank has launched its current account in Northern Ireland after researching customer attitudes towards banks in the region...