Metro Bank opened its 52nd store in Liverpool Street, London, last Thursday (16th November), with the lord mayor of the City of London Alderman Charles Bowman cutting the ribbon.
At the opening of the store – located close to Liverpool Street tube station – Specialist Banking conducted an exclusive interview with Iain Kirkpatrick, the managing director of retail banking at Metro Bank.
“It’s great [the branch opening], I think you can sort of feel the buzz in this store with the amount of engagement and the amount of people that are coming in,” said Iain.
“It feels that we’re able to really give people that work in the City of London great service, which is what they really deserve from the banks.
“Right where we are in Bishopsgate – where you’ve got Shoreditch and Tower Hamlets on one side and the City of London on the other side and all the buzz you have in the markets around here – we think there is a great opportunity to help different communities out.”
Metro Bank prides itself on opening 362 days a year, including bank holidays and Sundays.
Iain said that the bank remained open on Sundays because the shops were open and the high streets were busy with regards to footfall.
“I never really understand why you’ve got [a] town centre where shops are open, there’s people around and the lights that are out and the doors that are closed are the banks.
“We think that we should be here for a customer’s needs, we should be there for what they want from their bank.”
Metro Bank will open its 53rd store in Canterbury this Friday (24th November).
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